Terms and Conditions

These terms and conditions (“User Terms”) apply to your visit to and your use of the website and Services at www.lalakart.com (the“Website”) whether through a computer or a mobile phone, the Service and the Application (as defined below), as well as to all information, recommendations and or services provided to you on or through the Website, the Service and the Application. For the purposes of this User Terms, Lalakart shall mean Servolaik Solutions Private Limited. “You” and “your” means a person who meets the eligibility criteria set out below. PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING THE APPLICATION AND/OR USING THE SERVICE AND WEBSITE.

AGREEMENT BETWEEN LALAKART AND YOU

By using the Service, you enter into a contract with Lalakart (the “Contract”). In order to be able to use the Service, you first need to read and accept the terms and conditions on the website. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service. Lala Money issued is just notional money and can be withdrawn, stopped, terminated by the Company at any point of time without prior notice. The company cannot be held responsible for refunds of any type.

Product Disclaimer

The color on the actual Product may vary from the color on the webpage. Therefore, a variation in the color of Product shall not be treated as any damage or defect in the Product. All the Products listed on the Website will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the Products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the Product.

Services

Lalakart delivers groceries through kirana stores/self-inventory which may be requested through the use of an application supplied by Lalakart and downloaded and installed by you on your single mobile device (smart phone) (the “Application”) or through any other channel made available by Lalakart for ‘ordering’ purposes. All services provided by Lalakart to you by means of your use of the ordering channel, for ordering purposes, are hereinafter referred to as the “Service”

Pricing

The price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that a product listed on the Site will not be sold at a price higher than its MRP (Maximum Retail Price). Although prices of most of the products do not fluctuate on a daily basis, some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, no additional charges will be collected or refunded as the case may be at the time of the delivery.

Coupons, Promo Codes & LaLaMoney

From time to time, the Company may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Site. Unless specifically stated on the code or coupon, a promotional code or coupon shall:

  • 1. You can use LaLaMoney for 5 times on the same address and same mobile number, remember a maximum of Rs.50.00 can be only used per order. Change in name and change in contact number does not impact the change of Lalamoney implication.
  • 2. expire at 12:00AM on a date being 15 days (inclusive of the issuance date) from the date of issuance endorsed thereon;
  • 3. have a maximum discount value of INR 50.00 only.

Shipping & Delivery

Subject to the terms and conditions herein, Company shall endeavour to deliver Product with-in 24hrs of placing the order subject to successful realization of payment made against the said Order and availability of the Product(s). However, User understands and confirms that the Company shall not be held responsible for any delay in shipment of Product due to circumstances beyond the control of the Company. The Company, at its discretion, from time to time, may implement policies to compensate customers in case of inordinate shipment delays