Return, Refund & Cancellation

Refund

  • • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 10 working days of the process being completed
  • • Orders paid by net banking accounts will be credited back to bank account within 10 working days of the returns process being completed
  • • Refund will be made in case replacement is not possible.

Return

We have a “no questions asked return and refund policy” which entitles all users who have purchased a product on the Site to return the product at the time of delivery if they are not satisfied with the quality of the product or in case product is damaged. We will take the returned product back with us and grant credit for the value of the returned product, which will be credited to your account on the Site. Such credit shall be available and may be used to pay any subsequent invoice. However, it is clarified that no returns or refunds are permitted after the product purchased has been accepted for delivery.

Cancellation by Site/Customer

The Company at its sole discretion may cancel any order(s):

  • a) if it suspects a customer has undertaken a fraudulent transaction, or
  • b) if it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or
  • c) in case of unavailability of a product, or (d) for any reason outside the control of the Company including causes for delivery related logistical difficulties.

Further, while all measures are taken to ensure accuracy of product specifications and pricing, the details of a product as reflected on the Site may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any monies that may have been paid by you towards purchase of such products. We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.